| REGULAR || EXTREME |
|ESTIMATED TIMEFRAME||9-12 Business Days||3-4 Business Days|
|PROCESSING TIME||24 HOURS (MON-FRI)||24 HOURS (MON-FRI)|
|MULTIPLE SETS/ ITEMS||NO EXTRA CHARGE||NO EXTRA CHARGE|
*All shipping times are estimates only and although are very accurate, carriers may exceed these times during high volumes, unforeseen delays in their networks or slow processing times through customs.
It is the customers responsibility to ensure they use the correct delivery address at checkout. All fields must be completed. If the address is entered incorrectly, the customer must take full responsibility for all costs incurred and any missing/stolen packages. Please double check all postal information prior to confirming orders. Once the package leaves our warehouse, we cannot change any shipping information unfortunately. Items are marked as delivered by the courier/postal service - if an item is marked as delivered, ZALA will not re-send the product under any circumstances. All tracking updates are FINAL and any missing package will have to be investigated by the chosen courier company.
Customs duties/import taxes
You can be assured we will do everything we can to ensure you pay as little tax/ customs duties as possible. Most of the time, our packages do not require any customs/duties to be paid, it is however, the customers responsibility to pay any taxes/import duties. If your order is subject to import taxes, it usually is around 10% of the total order value. Keep in mind that these fees are usually included within the price of hair extensions if you are purchasing locally.