REGULAR EXTREME METHOD COURIER COURIER PRICE $17.99CA $39.99CA ESTIMATED TIMEFRAME 6-10 Business Days 3-4 Business Days TRACKING YES YES PROCESSING TIME 24 HOURS (MON-FRI) 24 HOURS (MON-FRI) MULTIPLE SETS/ ITEMS NO EXTRA CHARGE NO EXTRA CHARGE SIGNATURE OPTIONAL OPTIONAL
*All shipping times are estimates only and although are very accurate, carriers may exceed these times during high volumes, unforeseen delays in their networks or slow processing times through customs.
It is the customers responsibility to ensure they use the correct delivery address at checkout. All fields must be completed. If the address is entered incorrectly, the customer must take full responsibility for all costs incurred and any missing/stolen packages. Please double check all postal information prior to confirming orders. Once the package leaves our warehouse, we cannot change any shipping information unfortunately. Items are marked as delivered by the courier/postal service - if an item is marked as delivered, ZALA will not re-send the product under any circumstances. All tracking updates are FINAL and any missing package will have to be investigated by the chosen courier company.
CUSTOMS DUTIES/IMPORT TAXESYou can be assured we will do everything we can to ensure you pay as little tax/ customs duties as possible. Most of the time, our packages do not require any customs/duties to be paid, it is however, the customers responsibility to pay any taxes/import duties. If your order is subect to import taxes, it usually is around 10% of the total order value. Keep in mind that these fees are usually included within the price of hair extensions if you are purchasing locally.
ZALA values your privacy. Our payment gateway is 1024bit SSL encrypted.
This means your details are protected by industry leading security software.
Your payment details are never stored.
We Accept: CREDIT CARD, PAYPAL, BANK DEPOSIT
If you are experiencing declined errors when processing your card at checkout, You may need to call your bank and let them know you are are making an Australian purchase
Refunds & Returns
At ZALA, we understand it can be hard choosing the perfect set online. We offer easy 60 day exchanges & refunds. Follow our Quick & Easy Colour instructions. For refunds, Send the product back in original condition and we'll credit your Paypal/credit card or bank account the total amount of your order, minus shipping incurred by ZALA and minus a $15AU handling fee for returns. Refunds take 4-5days to be completed once returned to our warehouse. To qualify for a refund the set must be returned in unused condition due to Australian hygiene regulations. We cannot refund or exchange extensions that have had the ZALA Blue & Black seal around the top of wefts removed or altered.
Can I take the extensions out of the box?
Please keep ahold of your tracking number you have used to send the product back to us, it is the responsibility of the customer to return the product safely to us. Extensions CAN be removed from their box and held up to your hair to ensure correct colour, but the seal around the wefts cannot be broken.
Replacements & faulty items
If there are any faults with any product, ZALA will replace the faulty product once the original product is returned. A refund in this case will only be eligible if a replacement product is un-available or if the returned product was not opened.
Product images & colour matching
All product images depict our product's accurately, however different monitor's devices may cause some shades to look slightly different on-screen. We recommend watching the product video's along with the product photo's to get an overall idea of the correct shade for you. Our team also offers free colour matching if you want expert advice!
Please read our Refunds and Exchanges section for our Full policy
There is no extra charge for exchange however we do not cover shipping costs in this process.
- Ensure you have not broken the seal by removing the blue & black tag or un-bundled the set in any way.
1. Place your ZALA’s back inside their packaging and fill out the returns form you received inside your package, letting us know whether you like an exchange, refund or store credit. Refunds are subject to re-stocking & shipping fees.
2. Send back the goods along with your completed returns form with tracking available and make sure you keep a hold of this tracking number to make sure your return arrives back safely. We recommend returning your order with express services to ensure it is processed by our team ASAP.
3. Please allow 3-5 business days for the warehouse to process and send out your new set once it arrives back to us. You will be sent an email with a request to pay the new postage back to you - this will be approx $10 and take 4-6 business days once shipped. If returning to a product of a different value, the upgrade price will be included with this request otherwise if you are returning for a refund, we will be in touch once your refund has been processed.
RETURNS & EXCHANGES ADDRESS
Return & Exchanges
2080 Industrial Rd,
Salt Lake City, UT 84104,
Please ensure you follow the above instructions when sending your product back and let us know if we can help further.
Pre-orders are recommend for all popular items if the product you want is sold out! All pre order dates are based on approximate time-frames only. The ZALA team understands the need to meet your given time expectations, and will do everything we can to get pre-orders to our customers ASAP. We do however, operate at the mercy of Australian customs, hence this can effect our delivery dates. Management reserves the right to cancel and refund any orders at their discretion. If an order is delayed by more than 7 days past a given approximate pre-order date, then a customer can request a refund or change of order. By placing a pre-order from ZALA hair extensions, you agree to these conditions.